As of May 2022
We are allowing clients back into our hospital AND continuing to offer curbside services to those who prefer to not enter the building. Please read the important details below.
If your pet has a scheduled appointment or surgery, please remain in your vehicle and call us at 207-872-0987 when you arrive to check-in, and let us know if you prefer curbside care, or would like to come inside with your pet.
If you wish to come inside, our protocol is as follows:
– ONE client per appointment will be allowed into the building with their pet(s)
– You MUST wear a proper face mask, covering your nose and mouth at all times
– If you do not have a mask, we will provide you with one
– If you refuse to wear a mask, we will ask you to remain curbside
If you remain curbside, our protocol is as follow:
Our staff will obtain a pertinent history of your pet over the phone, and a staff member will come out to you and bring your pet inside for an exam and any needed diagnostics/treatment while you remain in your vehicle. Please be available for a call from our medical team to obtain additional information and discuss treatment recommendations. Following treatment, we will deliver your pet back to your car, along with any medications that may be needed. Payment can be handled via card over the phone or via cash/check delivered to a staff member. If your pet has experienced documented anxiety/aggression at the vet, please let us know and we may adjust our procedures as needed on an individual basis.